Privacy Policy

Who This Policy Covers

This policy applies to personal information that Foothills Appliance Repair collects through our website, phone line, booking form, and in-home service across Calgary, Chestermere, Okotoks, and the surrounding area. By contacting us or booking a repair, you consent to the practices described here.

What We Collect

• Contact details — your name, phone number, and email address.
• Service details — your service address, plus the appliance, brand, and problem you describe.
• Job records — quotes, work orders, parts used, and warranty history.
• Payment information — processed securely by our payment provider; we don't store full card numbers.
• Website data — basic technical data your browser sends (IP address, device and browser type, pages viewed) and cookies, if you use our site.

How We Collect It

We collect information directly from you — when you fill out our booking form, call or message us, or speak with a technician at your home. Some website data is gathered automatically through standard web technologies and analytics when you visit our site.

Why We Use Your Information

• To schedule, confirm, and carry out your appliance repair
• To prepare and send quotes, invoices, and receipts
• To contact you about your appointment, repair, or warranty
• To take payment for completed work
• To keep records and honour our 90-day warranty
• To improve our service and website
• To meet legal, tax, and insurance obligations

Your Consent

We collect, use, and disclose your personal information with your consent, which you give by booking a repair or contacting us. You can withdraw consent at any time — subject to legal or contractual limits — by contacting us, though doing so may mean we can't provide or warranty the service.

When We Share Information

We share personal information only as needed to run our business, and we never sell it. We may share it with:

• Trusted service providers working on our behalf — such as payment processors, booking and scheduling software, and website hosting — under confidentiality obligations.
• Authorities or third parties where required by law, or to protect our rights, safety, or property.

We do not rent, sell, or trade your personal information to third parties for their own marketing.

Cookies & Analytics

Our website may use cookies and basic analytics to keep the site working and understand how visitors use it. You can control or block cookies in your browser settings, though some features may not work as well if you do.

How Long We Keep It

We keep personal information only as long as needed for the purposes above — to complete your repair, honour your warranty, and meet tax, accounting, and legal requirements — after which we securely delete or anonymize it.

How We Protect It

We use reasonable physical, technical, and organizational safeguards to protect your information against loss, theft, and unauthorized access. No method of transmission or storage is completely secure, but we limit access to those who need it to serve you.

Your Privacy Rights

Under Alberta's Personal Information Protection Act (PIPA) and Canada's PIPEDA, you have the right to:

• Ask what personal information we hold about you and how it's used
• Request access to or a copy of that information
• Ask us to correct information that's inaccurate or out of date
• Withdraw your consent, subject to legal or contractual limits

To exercise any of these, contact us using the details below — we'll respond within the timeframes required by law. If you're not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner of Alberta.

Links, Children & Updates

• Our site may link to other websites we don't control; their privacy practices are their own.
• Our services are intended for adults; we don't knowingly collect information from children.
• We may update this policy from time to time; the current version and its effective date are always posted here.